FAQ

ChangeNOW is a non-custodial cryptocurrency exchange platform that enables asset exchanges without account registration. Transaction availability depends on the asset, current market conditions, and third-party service providers. Users should independently evaluate whether using cryptocurrency services aligns with their risk tolerance.

ChangeNOW is integrated with several external digital asset liquidity providers, such as Binance, Bitfinex, OKX, and KuCoin. When an exchange is initiated, available rates are retrieved and presented.

Note: Exchange rates may fluctuate due to market conditions. Displayed rates are indicative only and do not constitute financial advice or a recommendation.

ChangeNOW does not hold user funds and does not require registration. Users remain in control of their digital assets throughout the exchange process. The platform uses standard security protocols and relies on third-party liquidity providers. Users are responsible for securing their wallets and should consider the risks involved before using cryptocurrency services.

Processing times typically range from 5 to 30 minutes, depending on factors such as network load, blockchain confirmation times, and transaction size. In some cases, delays may occur.

It is a unique identifier used to receive cryptocurrency. Length and format vary by asset type.

Wallet addresses are generated when creating a wallet using third-party services. Private keys must be stored securely and never shared. ChangeNOW does not access or request private keys.

This is the destination address for the exchanged cryptocurrency.

A transaction hash is a unique code confirming a transaction has been recorded on the blockchain. It can be used to verify status.

No. Most blockchain transactions are irreversible. It is essential to verify all transaction details beforehand.

The final amount may differ due to price volatility and changing market rates during transaction confirmation.

Exchange-related fees may include:

• Blockchain network fee for incoming funds
• Network fee charged by the liquidity provider
• Liquidity provider’s trading fee
• Blockchain fee for sending the exchanged asset

All anticipated fees are reflected in the estimate at the time of the transaction.

Possible causes include temporary blockchain congestion, DDoS activity, or system updates.

Minimum amounts vary by asset, typically between $1.70 and $20. Transactions below the minimum may not be processed and may not be eligible for refund.

Unsupported assets may not be recoverable. Please confirm that the asset is supported before sending funds.

The transaction is executed at the available market rate. Due to volatility, the actual rate may differ during processing.

This is the rate at the time the transaction is initiated. It may differ from the final rate if confirmation is delayed.

A fixed rate crypto exchange is an exchange performed at the same rate which is displayed to the client at the beginning of an exchange, regardless of subsequent rate fluctuations.

• Classic rate: The rate may change during the exchange.
• Fixed rate: The transaction is executed at the displayed exchange rate for a limited period.

Once a fixed rate is selected, the rate remains unchanged for the specified time. Funds must be sent within that period.

It may be suitable for users who prefer predictability regarding the amount to be received.

Certain exchanges are facilitated through third-party providers. These partners may have different KYC requirements. ChangeNOW remains available to provide assistance if needed.

No registration is required. In some cases, identity verification may be necessary to comply with legal obligations or mitigate fraud.

These assets may be vulnerable to replay attacks. It is recommended to split coins prior to initiating a transaction. Contact support for guidance at [email protected].

ChangeNOW supports BTC SegWit addresses for deposits. Refunds can only be issued in BTC. Other assets sent to BTC SegWit addresses may not be recoverable.

Yes, through integrated third-party providers such as Guardarian, or Transak.

Fees are set by the third-party provider and typically include a service charge and network fees.

This reflects provider requirements and associated costs.

Yes. Limits may apply as follows:

• Single transaction: up to $20,000
• Daily total: up to $20,000
• Monthly total: up to $50,000 per user

USDT (TRC20) may be used to facilitate asset delivery across supported services. This improves coverage for certain assets.

Visa and Mastercard are supported. Cards must allow international and cryptocurrency transactions. American Express and Discover are not supported.

Yes, if it supports 3D Secure, international payments, and crypto transactions.

ChangeNOW complies with applicable regulations using a risk-based approach. Suspicious transactions may trigger identity verification.

If required, users will be prompted on-screen to complete identity verification, which is handled by the provider SumSub.

Users may be asked for:

• Government-issued ID
• Additional documents (e.g., proof of funds). Verification must be completed within 3 days. Refunds may be requested if verification is declined.

Each case is individually reviewed. Providing false documents or refusing verification may result in restricted access.

Yes. In accordance with applicable law, data may be disclosed to relevant enforcement bodies such as Interpol or Europol.

Data is stored and processed by SumSub, in compliance with GDPR and UK GDPR standards.

Email is necessary to use certain features, such as fiat purchases via third-party providers.

Users should submit a report including:

• Description of the incident
• Related wallet addresses and transactions
• Case number from law enforcement. If fraud is confirmed, funds may be temporarily frozen. Release requires an official request from authorities.

Partners can review frequently asked questions on the following page:

https://changenovv.bet/en/for-partners

If additional clarification is required, inquiries may be directed to: [email protected].